eSIM Troubleshooting

“Unable to Complete Cellular Plan Change” Error

This error message is an installation error message which indicates that the installation of your eSIM hasn’t progressed correctly. This could be due to:

• Having more number of eSIMs than your device can support.
• Trying to reinstall an eSIM that has already been installed once.
• Poor internet connection during the installation.
• Mobile data is turned off under settings.

“This code is no longer valid” error

This error appears either when the QR code is not properly scanned or if the eSIM has already been installed.

Sometimes due to poor connection, QR codes are partially scanned. Try rescanning after ensuring you have good network strength.

To check if your eSIM has already been installed:

Go To Settings General About. Scroll down and you should be able to see the ICCID and one extra digit if your eSIM is “on” in your phone’s Cellular Plans. Please note that most eSIMs can only be installed once so if you’re attempting to reinstall a removed eSIM, that will not work. Check your eSIM app/website for more details.

What is “PDP Authentication Failure”

This failure can be caused due to issues with your eSIM validity or settings.

Check if:

• You have valid data remaining on your eSIM.
• Your APN is set up according to the installation process.
• You’re connected to a network supported by the eSIM. You can find the name of the supported network on your eSIM App/Website.

“Unable to Complete Cellular Plan Change” Error

This error usually shows up if you have a network-locked device. You need a network-unlocked device to download and support eSIMs.

To check this:

Go to Settings > General > About > Carrier Lock

If you see ‘No SIM restrictions’ then your phone is network unlocked. Reach out to your carrier to get your device network unlocked if you don’t see this message.